OriGen Clinics (“OriGen,” “we,” “our,” or “the clinic”) respects the privacy of our patients, prospective patients, and website visitors. This Privacy Policy describes the types of information we may collect through Origenclinics.com, how that information may be used and disclosed, and the choices available to you.
Scope of This Policy
This Privacy Policy applies to information collected through our website, online forms, consultation requests, quizzes or questionnaires, electronic communications, and other online interactions with OriGen Clinics.
This website privacy policy is separate from any Notice of Privacy Practices that may apply to protected health information under the Health Insurance Portability and Accountability Act (“HIPAA”). Where HIPAA applies, protected health information is handled in accordance with applicable HIPAA requirements and the clinic's applicable Notice of Privacy Practices.
Information We Collect
Depending on how you interact with us, we may collect information that you provide directly as well as certain information collected automatically when you use our website.
Information you provide may include:
- Name
- Email address
- Phone number
- Mailing or physical address
- Consultation and appointment information
- Medical interests, concerns, symptoms, goals, or other information you choose to submit
- Information submitted through forms, questionnaires, or quizzes
- Communications you send to our team
Information collected automatically may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Date and time of website activity
- Referring website or source
- General website interaction and performance data
How We Use Information
We may use information we collect to:
- Respond to questions, inquiries, and consultation requests
- Schedule, coordinate, and manage consultations or appointments
- Communicate with you regarding services you request
- Provide educational or informational materials
- Operate, maintain, secure, and improve our website and services
- Understand how visitors interact with our website
- Prevent fraud, abuse, security incidents, and other harmful activity
- Comply with applicable legal, regulatory, and professional obligations
- Exercise or defend legal rights when necessary
Health & Medical Information
Information you submit when requesting a consultation may include information about your health, symptoms, medical history, treatment interests, or other sensitive information.
When information constitutes protected health information and HIPAA applies, OriGen Clinics handles that information in accordance with applicable HIPAA privacy and security requirements.
Do not send highly sensitive medical information through ordinary email, social media, or other channels that the clinic has not designated for secure health communications.
How Information May Be Shared
We do not sell or rent personal information for money.
We may disclose information to service providers and other parties that support our operations, subject to applicable privacy and healthcare requirements.
These parties may include:
- Appointment scheduling and patient communication providers
- Website hosting and technology providers
- Customer relationship management and communication platforms
- Professional advisers, including legal, compliance, accounting, and security professionals
- Healthcare professionals or organizations involved in your care when permitted or required by law
- Government agencies, regulators, courts, or law enforcement when disclosure is required or permitted by law
When a third-party service provider receives protected health information on our behalf and qualifies as a business associate under HIPAA, we require appropriate protections as required by applicable law.
Cookies, Analytics & Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website performance, measure traffic, and improve the visitor experience.
Depending on the configuration of the website, these technologies may be provided by us or by third-party service providers.
Where required, tracking technologies are configured and used in accordance with applicable privacy and healthcare requirements. We do not authorize third parties to use protected health information for their own advertising purposes in violation of applicable law.
You may be able to limit or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.
Email, Telephone & Text Communications
If you provide your email address or phone number, we may use it to respond to your request, provide appointment-related information, or communicate with you as permitted by law and consistent with the choices you make when providing your information.
Where separate consent is required for marketing or promotional text messages, that consent will be requested separately. Consent to receive marketing communications is not a condition of receiving medical care.
You may opt out of marketing emails by using the unsubscribe instructions in the message. You may opt out of applicable text messages by replying STOP. Transactional, administrative, or care-related communications may be treated differently where permitted by law.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, misuse, or loss.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use care when transmitting information electronically.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business and clinical records, resolve disputes, enforce agreements, and satisfy legal, regulatory, professional, and compliance obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
Your Choices & Privacy Rights
Depending on the type of information involved and the laws applicable to your relationship with the clinic, you may have rights regarding your personal information.
You may contact us to request information about personal information we maintain about you or to request correction or deletion where applicable.
Certain medical records and protected health information may be subject to separate rights, limitations, and retention requirements under HIPAA and other healthcare laws.
To submit a privacy request, contact: [email protected] .
Children's Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization or consent where required by law.
If you believe a child has provided personal information through this website improperly, please contact us so that we can review the matter.
Third-Party Websites & Services
Our website may contain links to websites, platforms, or services operated by third parties. We are not responsible for the privacy practices of websites or services that we do not control.
We encourage you to review the privacy practices of third-party services before providing information directly to them.
Contact Us
Questions regarding this Privacy Policy or our privacy practices may be directed to:
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements. When we make changes, the effective date displayed at the top of this page will be updated.
